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dan_nixon
06-04-2013, 11:40 AM
Hi there,

I've just installed Social Gallery, but I'm having some problems with the quick / full scan on the update engine.

Not sure if I'm doing things correctly, but I assume that your plugin needs to scan my site for images that it will populate with social sharing options?

75

Can you help at all please?

Thanks,
Dan

mikemayhem3030
06-05-2013, 10:52 PM
Hi

Can you try reinstalling the plugin, it looks like you may be missing some files. (i.e. install fresh from the CodeCanyon download zip)

smith2012
06-08-2013, 01:27 AM
update engine dose not working..Unfortunately we get very bad support and for every issue we have to wait long time..admin say always that he is busy and many ticket..its not a enough answer. Many forum thread are unanswered too..finally we have to contact codecanyon for every issues..Update engine dose not work..and thousand of images can not find by update engine..we have more than 4000 images and just 300 images have been find by update engine..I contact the seller many time and no answer already...

mikemayhem3030
06-08-2013, 10:26 AM
Smith

We do answer all support tickets but they do take us some time, we do not have a 24/7 support team and therefore turnarounds are usually 24 to 48 hours but can take longer if a difficult issue arises.

The plugin isn't profitable to spend more than a certain time on support each day

smith2012
06-08-2013, 01:25 PM
HI again...Any idea for fixing update engine please?

mikemayhem3030
06-09-2013, 10:10 AM
Hi

How is it broken?? It works for me when I try over on epic plugins.

Does it work when you have twenty twelve installed as your theme? could be a theme issue with out of date jQuery on your theme.

smith2012
06-09-2013, 08:35 PM
The jQuery is latest..also i use twnty twelve theme..but update engine dose not work already..Here is my site: facewindows.com

mikemayhem3030
06-10-2013, 07:47 PM
Have you uploaded all the files from the CodeCanyon download? Can you post up a screen of the update engine, if it looks like dan's, you're missing some files as it should look styled properly

smith2012
06-10-2013, 08:59 PM
80

Here is file attched..I upload all files from codecanyn

smith2012
06-10-2013, 09:00 PM
Also i sent you admin user and pass via email..you can take a deeper look

mikemayhem3030
06-11-2013, 06:40 AM
The image shows it's up to date? (i.e. it's done the scan already)

smith2012
06-11-2013, 12:04 PM
It show that is up to date.But its not...There is more than 4000 images in galleries..but update engine just find 333 images..please take a deeper look..with this type answering we have to chat 1 year in this forum

mikemayhem3030
06-12-2013, 06:14 PM
There's only so much I know the answer too, I don't know why it wouldn't find all 4,000 images. It scans the posts and pages for images.. if your images aren't on a post or a page it can't find them, so if you've got a nextgen gallery with 10,000 images but don't use any of them on your site it won't find them

smith2012
06-12-2013, 10:38 PM
All images are in pages..but can not be find by update engine already..you can take a look at site ..i tried many way but still not working

mikemayhem3030
06-13-2013, 05:54 PM
I'd check the admin tools and try a new scan see if that helps. See if it works with WordPress in page galleries and go from there.

smith2012
06-13-2013, 09:56 PM
Thanks....lets me know please when you are done

smith2012
06-16-2013, 03:06 PM
ANY update please? Its not working already

smith2012
06-16-2013, 03:28 PM
I solved it i self..the problem was that update engines can not find pagination for some reasons. I disabled pagination in Nexgen gallery and show all thumbs in 1 page. Then cleared scan history and rescan again. After rescan i enabled the pagination again.And now works..:D:):cool:

mikemayhem3030
06-16-2013, 09:20 PM
Hi Smith

Sorry I've not been around much this weekend, awesome that you've solved it though. I knew it would be something "simple" like that but I'd have never have thought that... good that we know so others can benefit if they have the same issue too

Mike