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View Full Version : Working for image in article, don't work for nextgen gallery



yume
03-05-2013, 08:17 AM
i've a strange trouble..

all works fine with images inside article: pop up appear, "i like" works (even if it will be really better "send" button), "i like" appear on facebook personal page activity (even if it will be really better if this appear on profile page and not only in activity)

for images inside nextgen gallery, popup appears, apparently i can click on "i like", but nothing appear on facebook profile page

more: if i click on image link in pop up of social gallery:

images in article: open correctly the social gallery pag related to image

images in nextgen gallery: open the images url directly in a white page

i think i've correctly turned on the needing options:

http://i.imgur.com/cKTzW6Ol.jpg (http://imgur.com/cKTzW6O)

i've "all content images" selected because i want social gallery for all images in website, and this works correctly with "disclude css selector"

example of images in article (working): http://www.liguriaslow.it/farinata/

example of images in nextgen gallery (don't working): http://www.liguriaslow.it/pieve-di-teco/

maybe i have trouble with settings of facebook app?

yume
03-06-2013, 07:54 AM
there's someone here?

matthew
03-06-2013, 03:52 PM
Hi yume,

Thanks for you submitting your question on the forums.

Please try changing the Social Gallery settings under 'General' -> 'Social Gallery Mode:' to 'NextGen Compatibility Mode' and let us know if this resolves the issue with your NextGen images/galleries.

I wasn't sure if you had another query/question about how Social Gallery works. If so, can you please provide a little more information?

Thanks,

Matthew

yume
03-07-2013, 10:58 AM
changing to "nextgen compatibility mode" don't change the trouble

images in nextgen gallery don't refer to social page gallery but directly to image url in any cases

the image inserted with normal image uploader of wordpress works perfect

more, the "i like" click on image of nextgen gallery don't appear on facebook page

matthew
03-08-2013, 10:29 PM
Hi yume,

I've asked Woody (woods) for help with your query but he is currently in the process of moving house. If you don't hear from him in the next day or so, please let me know and I will chase for you.

Thanks,

Matthew

woods
03-11-2013, 12:08 PM
Hi Yume,

Thanks for posting this so clearly.

OK I can see what you mean here - for some reason your NextGen images aren't being noticed by the Scanner. I'll do my best to get this working for you, could I ask - did you add these images after you created the page or change the gallery since? What you are experiencing often happens when a user has added a gallery to a page, Social Gallery has scanned that page and then they have added images to the gallery again via NextGen and not updated the page (Social Gallery misses these updates currently.)

If this sounds like a likely case please do try the following and let me know how you get on:

1.) Go to the page in question, edit it slightly (add a space at the end or something for now) and then click update
2.) You can go back and take out the space if you like ;) The key is to get it to fire an update

... then check it again to see if Social Gallery has now found the images?

Other than that please do let me know if this persists!



Cheers